Shipping Info
Ship Time :
Most or our products will ship out of our warehouse within 10-14 business days. If there is any extended delay, you would be notified immediately, and have the option to cancel anytime before the item has shipped. For local area orders, in store pick up can typically be arranged within 24-48 hours. Orders with multiple items will ship "complete" when all items are available.
Delivery Exclusions & Extended Service Areas :
Occasionally, your location may fall into an "extended service area" by our shipping carrier. If this is the case, an additional delivery charge may be required to complete the order. Larger volume orders may also require additional delivery charges. We will contact you immediately with a quote on the additional shipping charge or the option to cancel with full refund.
Shipping Service Levels :
Threshold
Delivery to the first dry area of the home (such as entryway or garage). No unpacking or assembly, but convenient and safe drop-off just inside the door.
White Glove
Premium in-home delivery service, including placement in room of choice, light assembly, and removal of packaging debris
Room Of Choice
Delivery brought inside to the room specified by the customer (no assembly). Great for large items where customers need the item placed in a particular room.
Doorstep
Doorstep delivery service brings shipments to the outside of the customer's door, with no signature required, and is ideal for lighter shipments.
Curbside
Delivery to curb or driveway only. The customer handles it from there, perfect for situations where minimal contact is needed or someone will bring it in later.
Damaged Product :
We are always hopeful that your items will arrive to you in perfect condition. However, there is always a chance that your items can be damaged in shipping. We work with a network of independent shipping carriers to deliver your products. In order to be able to process a damaged freight claim with said carriers, it is necessary to take the following steps at the time of delivery :
- All damage and defects must be noted on all copies of the delivery receipt and/or Bill of Lading at the time of delivery and reported to info@sellwoodfurniture.com within 24 hours.
- Please make sure you thoroughly inspect your item while the carrier is still at your home. Damage & Defects MUST BE NOTED ON THE FREIGHT SLIP in order to file a freight claim with the carrier. If no damage is notated, it is assumed that the items are in good condition when delivered.
- If the item(s) is severely damaged, note on the Bill of Lading "Refused Due To Damage"
In the event that you notice damage or defects after the carrier has left and nothing was noted on the freight slip :
- Contact us within 24 hours at info@sellwoodfurniture.com with images of the damage, defects, & any images of carton damage. Include your name, order number.
- If damage/defects were not noted on freight slip, replacements and/or shipping charges may apply.
We will always try to do our best to resolve any issue at no cost to our customers, but it is important to properly notate freight damage in order to avoid liability for damages.